Description: Non-traditional learners now make up 85% of students in the U.S today, often balancing families and careers along with school. This diverse group of learners is selective, practical, and results oriented. They demand flexibility, convenience, and experiences from their academic institutions in the same way they expect it from customer-centric companies like Amazon. That’s why Kentucky Community & Technical College System (KCTCS) partnered with Blackboard Student Success to reinvent the student experience and provide their schools a virtual student support model to meet expectations for choice, customization, and convenience. In this webinar, you’ll learn about KCTCS’ approach to overcome the challenges of recruiting students over 25 and how they continue to provide their older learners a positive student experience, at scale, without draining their internal resources. 

Presenters: 

• Jason Miller, Senior Client Success Manager, Blackboard Student Success
• Christopher Hetherington, Executive Director Virtual Student Services, Kentucky Community & Technical College System

*This webinar is sponsored by Blackboard and is a part of NACAC's Industry Insights webinar series.